Frequently Asked Questions (FAQs)

What is my account number?2021-06-16T03:51:33+00:00

Your account number would have been supplied to you by your photographer by whatever means they chose to tell you about MyProPhoto – written on a brochure or included in an email. If you are unsure of what it is you can search for your photographer’s name or studio name here or ask your photographer. If you came across MyProPhoto by another means please get in touch and we’ll make sure you’re on your way to ordering asap!



How do I get an account number?2021-06-16T04:01:49+00:00

Your photographer would have supplied you with an account number. By this, we know that your photographer is using a professional system and has tested the compatibility of his/her image settings with our professional, quality, colour managed system. If you do not know your photographer’s account number you can simply ask them for it, search for it here or if you still have no luck, please let us know their business name and we can supply it for you.

If someone has referred you to our service you can just use their photographer’s account number because sharing is caring OR contact us and we’ll be happy to help get you started!

Can I print photos other than ones from my Photographer?2020-04-22T01:08:34+00:00

Heck yes, Print whatever you like! If most images you are ordering are from professional photographers they will not need colour correction. If you’re ordering your own photographs, colour correction is advised.

Why does my shopping cart total have an extra $5.00?2020-04-17T01:07:59+00:00

My Pro Photo has a minimum order of $10.00. Once your order totals more that $10 worth of product the $5.00 invoice charge will disappear. The invoice charge is there to cover the costs involved in processing the order.

How do I know my order has been successful?2020-04-21T22:54:00+00:00

You will receive two emails once your order has been placed. The first will be a payment confirmation and the second will be an order confirmation. When you have received both emails your order has been received successfully.

Is MyProPhoto available to use on mobile devices?2020-04-17T01:08:05+00:00

Yes, just visit this site on your mobile device and order away!

How long will it take for me to receive my order?2020-04-17T01:08:13+00:00

It will depend on the products you order and the shipping option you select. Your order will be sent once every item is completed.

Processing turn around:

True Photo Prints 1-3 working days depending on paper type
Fine Art Paper Prints and Photo Gifts 2-3 working days
Stretched Canvas, Photo Wraps, Photo Mounts 5-6 working days
Acrylic, Metal Prints, any style of Framed Canvas and Framed Prints 10 working days

Delivery turn around:

Courier – 1-2 Service (Greater Brisbane Region Only)
Australia Post eParcel – allow aprox 5 working days*
Australia Post Express – allow 2 working days*
*For a more accurate estimated deilvery time to your location please visit www.auspost.com.au

Do I have to resize my images?2020-04-17T01:08:19+00:00

No, as long as your photographer has supplied you with high resolution files (usually at least 2000x3000pixels) we can produce professional quality images.

Can I print photos from my phone?2020-09-08T22:44:14+00:00

Yes you can print photos taken on your phone! And yes you can order through your phone also – just log in on your phone its super easy! We recommend selecting colour correction for photos taken on your phone.

Can’t find the answer you’re looking for?

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